|
/Agent/Month
monthly or annual
billing
Robustemail ticketingIdeal for organizations supporting customers solely through phone and email. See all features
Price for |
/Agent/Month
annual billing
$19 monthly billing
Advancedsocial engagementPerfect for organizations looking to engage customers through community forums, Twitter and Facebook. See all features
Price for |
/Agent/Month
annual billing
$29 monthly billing
Enterprise readymulti-product supportIdeal for organizations with multiple products, diverse support teams and advanced reporting requirements. See all features
Price for |
When you are starting out, we know how important every penny is. Get in touch with us, and we should be able to chalk out something real good. Just make sure you have more than one agent. We don’t generally offer discounts when we charge nothing in the first place!
Just drop us a couple of lines on what you are looking for here and we’ll put it right up on our “big-white-board-of-cool-things-to-do”. And yes, we do offer the occasional bulk discounts, annual discounts, quick discounts and give-us-good-press discounts.
We understand the level of involvement and passion you must have to do what you do. Respect. Allow us to pitch in as well. Contact us and we’ll be more than glad to help you get onboard.
We like you already! Go ahead, review us and send us the link. We’ll give you a discount, how about that?
Make it a customer support carnival. You can now get people outside your core support team to pitch in as and when required. Just get a Day Pass and let them respond to tickets, create canned responses for others to reuse, add new knowledge base articles and even engage directly with customers in your communities, without having to pay for the whole month. Learn more about Freshdesk’s Day Pass
After you signup you get access to all the features of Freshdesk for 30 days. We want to make sure that you can get Freshdesk working to your satisfaction before we ask you for your credit card.
No. Freshdesk is a pay-as-you-go service. We do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.
All Freshdesk plans are priced per agent per month. An agent is a support team member (Support Representative) who logs calls from customers as tickets and/or works on resolving those tickets.
Yes. Freshdesk is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on the My Account link to find options to change your plan.
We take security seriously. Our Servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data-center is EU safe harbor compliant and all Freshdesk plans include SSL encryption to keep your data safe.
We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. At this time we only accept payments online so we will not be able to accept purchase orders or accept an order over the phone.
If you have questions about Freshdesk or the signup process, Please email us at support at freshdesk dot com and we will be glad to answer all your questions.
