Freshdesk was born as a response to a comment on a Hacker News post about how a leading customer support software company hiked prices up to 300% and made their customers unhappy. This was our Light Bulb moment..!
Here’s our founder, Girish, with the complete unabridged Freshdesk story.
After over a year in development, Freshdesk was launched in June 2011.
It has been a super-awesome journey since then: winning the Microsoft BizSpark Startup Challenge, a hundred customers in hundred days, press attention (Microsoft Press Release, ReadWriteWeb, Business Insider, Economic Times) and National TV coverage!
Girish founded Freshdesk in 2010. Prior to Freshdesk, Girish was Vice-President of Product Management at ZOHO Corporation. He has over 13 years of experience in making and marketing best-in-class enterprise IT management products. Very passionate about customer service, usability and making products that give the biggest bang for the buck, Girish has easily been the Product Manager with the happiest set of customers. The story continues at freshdesk too...
Shan co-founded Freshdesk and has worked with Girish for more than 8 years as a Technology Architect at ZOHO Corporation. Our CTO today, he takes care of everything from server hosting, planning capacity requirements, driving product development to being that light at the end of the tunnel for all Freshdesk Rails Ninjas. With over a decade of experience in churning out smart code and smarter coders, Shan has led teams that have made multi-million dollar products with tens of thousands of customers, and he’s going stronger, faster here at Freshdesk!
We are a team of smart individuals bound by a common passion - “Creating Awesome Stuff”. We are working on making customer support effortless and efficient, with the goal of building the best customer support platform in the cloud.
We have built an entire business on customer support. More importantly we’ve earned our stripes supporting tens of thousands of business customers. We know that
We’re not just committed to serving you. We’re dreaming up solutions that make you your customers’ rockstars. More than our success, it is your success that defines us.